Delivery Services
Last-mile delivery service with order tracking, courier management, proof of delivery, returns handling, and client portal
Included Modules
All freeEverything you need to run a Delivery Services, ready to go.
Customers
Customer management with CRM features, lifecycle tracking, tags, …
Invoicing
Create and manage invoices, credit notes, and billing
Orders
Multi-channel order management for commercial sales
Shipping & Delivery
Shipping management, carriers and tracking
Tax Management
Tax rates, calculations and reporting
Pre-built Roles
2Role templates for a Delivery Services. Assign them to employees during setup.
Courier
Dispatcher
Setup Guide
AI AssistantStep-by-step commands to configure your Delivery Services hub in minutes.
Setup Guide: Delivery Services
Configure your Delivery Services hub from scratch using the ERPlora AI Assistant. All commands below are sent to the Assistant at
/m/assistant/.
Step 1 — Describe your business
Send this as your first message to the AI Assistant:
Hi! I have a last-mile courier and delivery company in Rotterdam. It's called "Sprint Couriers BV". We deliver parcels for online shops and businesses, with real-time tracking and proof of delivery. I need to set up the full system.
The assistant will detect your business type and install the right modules. The hub will restart (1-2 min).
Step 2 — Configure everything
After restart, send this complete configuration message:
Perfect, modules are installed. Please configure everything:
- Business info: name "Sprint Couriers BV", address "45 Rijnhaven, 3071 Rotterdam", VAT number NL345678901B01, phone 010 567 8901, email operations@sprintcouriers.nl
- VAT: 21% not included in prices. Classes: Standard Rate (21%) for transport services
- Payment methods: bank transfer, monthly direct debit for regular clients
- Employees:
- Jordi Peters (Courier, PIN 1234)
- Sandra van Dijk (Dispatcher, PIN 5678)
Execute everything without asking further questions.
Modules installed
| Module | Purpose |
|---|---|
| customers | Client database for online shops and business clients |
| invoicing | Monthly or per-shipment invoicing to clients |
| orders | Shipment order management with tracking and status |
| shipping | Route and delivery management with proof of delivery |
| tax | Tax configuration — standard rate for transport services |
Roles
| Role | Key permissions |
|---|---|
| Courier | view-only shipping, view-only orders, tasks |
| Dispatcher | full shipping, orders, view-only customers |
Typical use cases
- Assign daily deliveries to couriers with optimised routes
- Record recipient signature or photo as proof of delivery
- Manage returns and undelivered parcels with reason codes
- Invoice clients monthly with a consolidated list of shipments
Notes
Logistics sector — standard VAT for courier and transport services. Proof of delivery (signature or photo) is essential for resolving disputes with clients. Returns must be recorded with a reason (absent, wrong address, refused) to inform the client. Monthly consolidated invoicing simplifies management with high-volume clients.
Start your Delivery Services with ERPlora
Create your free account and set up your business in minutes using the AI Assistant. No technical knowledge needed.